Investigating the relationship between organizational trauma and organizational silence according to the mediating role of managers' emotional intelligence (Case study: Bank Mellat companies)
Subject Areas : Social ethics and behavioral modelingleila moallemian 1 , masoud haghighi 2 * , Alireza Rezghirostami 3
1 - Islamic Azad University
2 - Islamic Azad University
3 -
Keywords: organizational trauma, organizational silence, emotional intelligence.,
Abstract :
Organizations are facing turbulence and transformation. This requires that they be able to stay on the competition stage by adopting solutions to the severe shocks that result from these transformations. Organizational trauma theory is one of the newest theories in the field of organizational behavior and management, which is examined with the aim of psychological and physical effects on the individual and group in an organization. The purpose of this study was to investigate the causal relationship between organizational trauma and organizational silence due to the mediating role of managers' emotional intelligence. The present research is considered as a descriptive-survey research in terms of applied purpose and in terms of data collection. The statistical population of the study is 758 managers and experts of Bank Mellat companies who have selected a sample of 255 people using simple random sampling method. A questionnaire was used to collect information. For data analysis, Smart PLS software have been used. The results show that organizational trauma has a positive and significant relationship with organizational silence and organizational trauma has a negative and significant relationship with emotional intelligence. There is also a significant negative relationship between emotional intelligence and organizational silence. Given the degree of organizational silence, it is necessary to pay more attention to the factors affecting organizational trauma. The consequences of organizational trauma have many destructive effects on organizations, especially human capital, the result of which is manifested in organizational silence.
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