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        1 - economic effort and resist economic essientials and investigation of its bases from point of view Quran and traditions with regarded to challenges and distinctions
        hamed  fathaliyani hamid  hosseini ali hossein ehteshami
        The point of view of Islam and thinking of Islamic economy about the economic effort not only positive but also it seemed such ideal that every time rooted at soul and heart of authorities and followers of this school. The article ,that was investigated by base More
        The point of view of Islam and thinking of Islamic economy about the economic effort not only positive but also it seemed such ideal that every time rooted at soul and heart of authorities and followers of this school. The article ,that was investigated by bases of economic effort from point of view of Quran and traditions ,though it seemed primary but it can be innovative and solver. It is notified that the grower and healthy economy from point of view of holy Quran ,could base on principals and bases that we will point them : 1-recognition and foresight about economic affairs that to be skilled in divine law.. 2-to reason 3- manifestation of monotheism in economy4- to accept Eschatology 5-manifestation of worship Allah in economic affairs 6-to interfere State at economy 7-justic at economic affairs 8-Donation 9- moderation at affairs 10-lack of wasting. Other part of the article is, investigation of spaces of economic efforts from point of view of Islamic traditions , that we will point of them.it consist two parts economic deviation sand economic Morales A; economic deviations consist of usury wastefulness, wasting, transaction , moderatio B: economic Morales: loan, legitimate, forbidden, aliment, voluntary alms ,donation ,contentment, beneficence, generosity ,in necessity ,poverty, to become rich ,wealth ,economic effort .i want to pay to some important methods that be used by Islamic researchers and so want to pay methods of inference of Islamic economy graduates that are suitable with Islamic jurisprudent culture principals. economic Morales ; is one of the part of Islamic graduates that shows growth components and economic expansion and general welfare and from other side it shows methods and comparison elements with mischiefs and to healthy economic efforts too .and so provide necessary field to intellectual growth and eternal felicity for human. As well at the article, I will prove relation between moral and economy and then to criticize of principals of capitalism that it separate from another. Then I want to investigate more important the elements of economic Morales in three parts: product, distribute consume . In other part ,I want to state about these matters: Morales manners of work and product, Morales the roles of intellectual values in economic growth , to clarify methods of cultural comparison with fields and marks of poverty and multiply ,to clarify governor principals at trade Morales , scales of determination of models of consume. The first step for motivating to economic efforts and resistant economy, is having effortant moral and that moral of people further belonged to his culture. Manuscript profile
      • Open Access Article

        2 - Phenomenology of customers’ hope for banking services in Keshavarzi Bank with an approach involving ethics, innovation and quality management system
        asghar ahmadi farshid namamian Ali  Asghari Sarem Tohfeh Ghobadi Lamouki
        As strategic partners of businesses, customers have played an undeniable role in business growth and development; having a comprehensive knowledge of customers from different dimensions has always been emphasized. Meanwhile, the phenomenon of customer’s hope has been ne More
        As strategic partners of businesses, customers have played an undeniable role in business growth and development; having a comprehensive knowledge of customers from different dimensions has always been emphasized. Meanwhile, the phenomenon of customer’s hope has been neglected in theoretical issues and specifically in the banking industry as an important principle in maintaining a continued relationship with customers. Moreover, from the perspective of correct and accurate understanding of its meanings, its concepts and hidden conceptual layers have been commonly overlooked. Thus. the present study aims to describe the lived experience of customers’ hope in to the services provided by Keshavarzi Bank in order to identify the dimensions and components of customers’ hope and then to present a conceptual model and structure of the study. In terms of purpose, this present study is an applied one, and from the perspective of approach, it is an exploratory one. In terms of type of research, it is an exploratory mixed one. In the first and qualitative phase, a purposeful selection and in-depth interviews were conducted with 9 bank customers with Sidman’s method and applying a phenomenological approach. The results were analyzed with a Colaizzi’s method. The results of the analysis confirm the emergence of the structure of customer’s hope in three general categories, including hope derived from ethics in the Keshavarzi Bank, hope derived from the service quality management system, and finally “hope derived from innovation and customer-orientedness”. Also, the three mentioned categories had a total of 6 concepts and twenty propositions, resulting from summarizing and modifying the initial 87 propositions. In the quantitative section, in order to investigate the originality of the structure, customer’s hope was measured based on the findings of applying and implementing a phenomenological strategy in the form of a researcher-made questionnaire consisting of 24 items. The questionnaire was designed, distributed and completed among 400 customers of Keshavarzi Bank. The results were analyzed by using SPSS, Lisrel and Smart pls. The results of the study in this section confirm the structure of customer hope in the form of a conceptual model extracted from the first section. Therefore, in the banking industry, by focusing and paying attention to the structure of the phenomenon of customer hope as the main themes and related concepts and propositions, appropriate measures and approaches can be adopted to create and manage sustainable customer relations. Manuscript profile